Total Quality Management: Applying Its Principles to Student Affairs - Couverture souple

Couverture souple

ISBN 10 : 0787999326 ISBN 13 : 9780787999322

Editeur : Jossey-Bass Inc.,U.S., 1996

Synopsis

Total quality management principles are not new to student affairs professionals, nor is the term customer. Student affairs professionals, however, must become more knowledgeable about the comprehensive nature of TQM and how to apply its principles to functional work areas in student affairs divisions. Since the late 1980s, many academic institutions have sought to implement TQM either as a comprehensive campus agenda or within selected campus administrative units. Currently, higher education is in an era of intense public examination. As always, educational leaders must be good stewards of public funding and must constantly look for more efficient and effective ways of doing their work. This volume attempts to provide balanced coverage of information for student affairs professionals regarding TQM and to sensitize them to issues surrounding its use. It also provides examples of the application of TQM principles and techniques in student affairs settings. This is the 76th issue of the journal New Directions for Student Services.

A propos du livre

À propos de l'auteur

WILLIAM A. BRYAN is professor of special studies at the University of North Carolina at Wilmington. He served as a chief student affairs officer for eighteen years and is former president of the American College Personnel Association.

Détails de l'édition

• Éditeur: Jossey-Bass Inc.,U.S.
• Date d'édition: 1996
• Langue: anglais
• ISBN 10: 0787999326
• ISBN 13: 9780787999322
• Reliure: Broché
• Nombre de pages: 114
• Éditeur: Bryan William A.
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible