Senior Living Communities: Operations Management and Marketing for Assisted Living, Congregate, and Continuing Care Retirement Communities - Couverture souple

Pearce, Benjamin W.

Couverture souple

ISBN 10 : 0801859611 ISBN 13 : 9780801859618

Editeur : Johns Hopkins University Press, 1999

Synopsis

The American Association of Retired Persons estimates that the number of communities for seniors has doubled in the past ten years and will more than double again before the 21st century. This growth has meant that new administrators are often learning by trial and error the complicated task of delivering high quality and consistent services to elderly persons. In this volume, the author offers a guide to managing these facilities. Drawing on his own experience running retirement communities, Pearce offers advice and practical solutions. He discusses operating methods, staffing rations, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting and human resources. He also offers specific details on resident relations, transportation, activities, food service, housekeeping, laundry and maintenance. An operations audit is additionally included as an appendix.

A propos du livre

À propos de l'auteur

Benjamin W. Pearce (CHARLESTON, SC) is the president of Senior Living Consulting.

Détails de l'édition

• Éditeur: Johns Hopkins University Press
• Date d'édition: 1999
• Langue: anglais
• ISBN 10: 0801859611
• ISBN 13: 9780801859618
• Reliure: Broché
• Nombre de pages: 368
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible