With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.
The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Since the first edition was published in 1992, there has been a tremendous amount of change in the arena of human services organizations. This book in many ways laid a critical framework of viewing human service organizations as a separate entity than mainstream organizations and management. It set the foundation to view human services differently because human services organizations work on people and therefore have a different set of principles to take into consideration. It presented the idea of viewing human services organizations as organizations that process people as raw material (people processing or people changing).
The new edition will pay particular attention to the cultural perspective and social justice as well as the feminist approach and the view that human services organizations are gendered (i.e., that mostly women work in human services except for men in management). It also will address the issue of advocacy and agents of social change.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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