Measuring the Performance of Human Service Programs (SAGE Human Services Guides) - Couverture souple

Lawrence Martin; Peter Kettner

 
9780803971356: Measuring the Performance of Human Service Programs (SAGE Human Services Guides)
Couverture souple
ISBN 10 : 0803971354 ISBN 13 : 9780803971356
Editeur : SAGE Publications Inc, 1996

Synopsis

Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness.

The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos des auteurs

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.

Peter M. Kettner was a professor at the Arizona State University School of Social Work. He authored six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
SAGE Publications Inc
Date d'édition
1996
Langue
anglais
ISBN 10 
0803971354
ISBN 13 
9780803971356
Reliure
Broché
Nombre de pages
152
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781412970617: Measuring the Performance of Human Service Programs

Edition présentée

ISBN 10 :  141297061X ISBN 13 :  9781412970617
Editeur : SAGE Publications, Inc, 2009
Couverture souple