Customer Service in Libraries: Best Practices (Best Practices in Library Services) - Couverture souple

Couverture souple

ISBN 10 : 0810887487 ISBN 13 : 9780810887480

Editeur : Scarecrow Press, 2013

Synopsis

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.

A propos du livre

À propos des auteurs

Charles Harmon is an Executive Editor for the Rowman & Littlefield Publishing Group. His background includes work in special, public, and school libraries.

Michael Messina is a reference librarian at the State University of New York's Maritime College. He has also worked as a researcher at The Brooklyn Academy of Music Archives. The former publisher of Applause Theatre & Cinema Books/Limelight Editions, he is a coeditor of Acts of War: Iraq and Afghanistan in Seven Plays (Northwestern University Press).

Détails de l'édition

• Éditeur: Scarecrow Press
• Date d'édition: 2013
• Langue: anglais
• ISBN 10: 0810887487
• ISBN 13: 9780810887480
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 120
• Éditeur: Harmon Charles
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible