The Service Quality Handbook: With Contributions from 57 International Experts - Couverture rigide

Couverture rigide

ISBN 10 : 0814401198 ISBN 13 : 9780814401194

Editeur : Amacom, 1994

Synopsis

Bringing the standards of quality to service companies is a goal that many talk about, but few know how to achieve. This state-of-the-art guide is multi-contributor work on service quality. Presenting advice, guidelines, fresh ideas and tested models from an international cast of experts, this book is a resource and reference for anyone involved in achieving competitive advantage and superior performance in their organization. The handbook's 41 chapters address such crucial topics as: creating a service quality vision; designing effective service quality systems; reinforcing and rewarding quality-awareness in employees; delivering (and measuring) consistent service quality.

Détails de l'édition

• Éditeur: Amacom
• Date d'édition: 1994
• Langue: anglais
• ISBN 10: 0814401198
• ISBN 13: 9780814401194
• Reliure: Relié
• Nombre de pages: 600
• Éditeur: Scheuing Eberhard E., Christopher William F.
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible