Managing Workplace Negativity - Couverture rigide

Topchik, Gary S.

Couverture rigide

ISBN 10 : 0814405827 ISBN 13 : 9780814405826

Editeur : Amacom, 2000

Synopsis

"The symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization. The diagnosis: workplace negativity. The cure: Managing Workplace Negativity. Workplace negativity may seem like an intangible problem - but it has very tangible consequences for the companies it afflicts. In fact, the Bureau of Labor Statistics estimates that U.S. companies lose $3 billion a year to the effects of negative attitudes and behaviors at work. "Managing Workplace Negativity" gives managers, team leaders, trainers, and other human resources professionals much-needed help in treating the negativity bug. It will help readers: identify the 14 types of negative individuals, from the "not-my-jobber" to the "rumor monger"; confront their own negativity; recognize negativity "trigger points"; overcome entrenched, ongoing negativity; deal with group or company-wide negativity problems; and, create a positive environment that enhances morale and productivity."

A propos du livre

À propos de l?auteur

Gary S. Topchik (Los Angeles, CA) is the managing partner of SilverStar Enterprises Inc., a consulting firm specializing in management development, organizational change, team building, and executive coaching.

Détails de l'édition

• Éditeur: Amacom
• Date d'édition: 2000
• Langue: anglais
• ISBN 10: 0814405827
• ISBN 13: 9780814405826
• Reliure: Relié
• Nombre de pages: 192
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible