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E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away - Couverture rigide

Zemke, Ron; Connellan, Thomas K.

 
9780814406069: E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away

Synopsis

This is a guide to building good service on the Web. It provides a blueprint of ready-to-implement ideas and solutions for how to provide great service in cyberspace.

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