Articles liés à E-Operations Management: The Convergence of Production...

E-Operations Management: The Convergence of Production and E-Business - Couverture rigide

Janenko, Pat

 
9780814406755: E-Operations Management: The Convergence of Production and E-Business
Couverture rigide
ISBN 10 : 0814406750 ISBN 13 : 9780814406755
Editeur : Amacom, 2001

Synopsis

This work looks at how to plan and manage business processes in e-business, how to measure the necessary quality metric, and how to identify the operational requirements. This book shows readers how to adapt traditional operations management for the electronic world. Using tables, graphs, flowcharts and diagrams the book provides a blueprint for the three most important production processes: pre-order, delivery and post-order customer management. It examines all levels of the electronic operation and includes a discussion of such functions as customer service, technical infrastructure and distribution management, as well as an e-operations management audit to help readers evaluate their companies present operations structure.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Dr. Janenko has over 30 years of management experience at AT&T. She is a consultant and teaches at the University of Washington.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Amacom
Date d'édition
2001
Langue
anglais
ISBN 10 
0814406750
ISBN 13 
9780814406755
Reliure
Relié
Nombre de pages
224
Coordonnées du fabricant
non disponible
Personne responsable
non disponible