Here are the tools to build a genuinely proactive performance management program. Fully updated with all-new case studies from major companies, the second edition will help managers and HR professionals: start a program designed to get maximum results; understand job requirements and set standards; use coaching to maximise performance; conduct more efficient and effective appraisal interviews; and, create performance improvement plans that really work.
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Donald L. Kirkpatrick is Professor Emeritus of Management Development at the University of Wisconsin and the author of more than 20 books, including Evaluating Training Programs and Transferring Learning to Behavior. In 2004 he received the Lifetime Achievement Award from the American Society for Training and Development (ASTD).
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