How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work - Couverture souple

Gallagher, Richard S.

Couverture souple

ISBN 10 : 0814410154 ISBN 13 : 9780814410158

Editeur : Amacom, 2018

Synopsis

No one likes to be criticized, but this book teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.

Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers you away from the common mistake of providing feedback by focusing on what’s wrong and shows you instead how to provide clear, constructive positive messages that create real behavior and performance change.

You’ll learn how to:

• be more candid,
• prioritize relationships,
• ask important questions,
• reframe difficult messages,
• control your emotions,
• and be graceful when you’re on the receiving end of difficult feedback.

Complete with illuminating examples and a unique step-by-step process, How to Tell Anyone Anything gives you powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions.

A propos du livre

À propos de l'auteur

RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.

Détails de l'édition

• Éditeur: Amacom
• Date d'édition: 2018
• Langue: anglais
• ISBN 10: 0814410154
• ISBN 13: 9780814410158
• Reliure: Broché
• Nombre de pages: 236
• Coordonnées du fabricant: non disponible
• Personne responsable: gpsr@libri.de; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Allemagne