Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results - Couverture souple

Evenson, Renee

 
9780814417157: Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Couverture souple
ISBN 10 : 0814417159 ISBN 13 : 9780814417157
Editeur : Amacom, 2011

Synopsis

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.

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À propos de l'auteur

REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Amacom
Date d'édition
2011
Langue
anglais
ISBN 10 
0814417159
ISBN 13 
9780814417157
Reliure
Broché
Nombre de pages
224
Coordonnées du fabricant
non disponible
Personne responsable
GPSR Kontakt
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Allemagne

Autres éditions populaires du même titre

9780071277501: Customer Service Skills for Success

Edition présentée

ISBN 10 :  0071277501 ISBN 13 :  9780071277501
Editeur : McGraw Hill Higher Education, 2009
Couverture souple