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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results - Couverture souple
Synopsis
Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.
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À propos de l'auteur
REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Vendeur : Your Online Bookstore, Houston, TX, Etats-Unis
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paperback. Etat : Good. N° de réf. du vendeur 0814417159-3-31437376
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EUR 5,31
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Edité par
AMACOM, 2011
ISBN 10 : 0814417159
ISBN 13 : 9780814417157
Ancien ou d'occasion
Couverture souple
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
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Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00106295921
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The Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
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Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0814417159I3N00
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The Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
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Paperback. Etat : Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0814417159I3N10
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Customer Service Management Training 101 : Quick and Easy Techniques That Get Great Results
Edité par
AMACOM, 2011
ISBN 10 : 0814417159
ISBN 13 : 9780814417157
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books: West, Reno, NV, Etats-Unis
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Etat : Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 38293902-6
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EUR 9,77
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Customer Service Management Training 101 : Quick and Easy Techniques That Get Great Results
Edité par
AMACOM, 2011
ISBN 10 : 0814417159
ISBN 13 : 9780814417157
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 10930249-6
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Vendeur : Jenson Books Inc, Logan, UT, Etats-Unis
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paperback. Etat : Very Good. A clean, cared for item that is unmarked and shows limited shelf wear. N° de réf. du vendeur 4BQWN8005SAZ
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Paperback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR006288996
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Vendeur : Foggypaws, Sonoma, CA, Etats-Unis
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paperback. Etat : Fine. Paperback in like new condition. Only thumbed through the book. Minor shelf wear to the cover. N° de réf. du vendeur mon0000071109
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Vendeur : Lakeside Books, Benton Harbor, MI, Etats-Unis
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Etat : New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books! N° de réf. du vendeur OTF-S-9780814417157
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