Synopsis
What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don’t.
For over two decades, this book has combined timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, Delivering Knock Your Socks Off Service provides you with:
proven tips and strategies for exceeding customer needs and expectations,
determining the right times to bend or break the rules,
becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers,
understanding cultural and generational differences,
and coping effectively with your most challenging customers.
Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
PERFORMANCE RESEARCH ASSOCIATES, INC., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Delivering Knock Your Socks Of
Edité par
AMACOM, 2011
ISBN 10 : 0814417558
ISBN 13 : 9780814417553
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Etat : Good. Bush, John (illustrateur). Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00036265398
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Delivering Knock Your Socks off Service
Edité par
AMACOM, 2011
ISBN 10 : 0814417558
ISBN 13 : 9780814417553
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Paperback. Etat : Very Good. No Jacket. Bush, John (illustrateur). May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0814417558I4N00
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Paperback. Etat : Very Good. No Jacket. Bush, John (illustrateur). May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0814417558I4N00
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Delivering Knock Your Socks Off Service
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paperback. Etat : Very Good. Bush, John (illustrateur). N° de réf. du vendeur mon0003827352
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Delivering Knock Your Socks off Service
Edité par
AMACOM, 2011
ISBN 10 : 0814417558
ISBN 13 : 9780814417553
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Couverture souple
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
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Etat : Good. Bush, John (illustrateur). Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 5637460-6
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Delivering Knock Your Socks Off Service
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paperback. Etat : Good. Bush, John (illustrateur). Fifth. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). N° de réf. du vendeur 001144725U
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Delivering Knock Your Socks Off Service
Edité par
HarperCollins Focus, United States, 2018
ISBN 10 : 0814417558
ISBN 13 : 9780814417553
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Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Paperback. Etat : Very Good. Bush, John (illustrateur). What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back. In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that dont. For over two decades, this book has combined timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, Delivering Knock Your Socks Off Service provides you with: proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR005043779
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Vendeur : Lexington Books Inc, Idaho Falls, ID, Etats-Unis
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Paperback. Etat : Very Good. Bush, John (illustrateur). Contents are tight and clean. N° de réf. du vendeur 094523
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Delivering Knock Your Socks Off Service : 20th Anniversary Edition
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