Managing Knock Your Socks Off Service - Couverture souple

Bell, Chip; Zemke, Ron

Couverture souple

ISBN 10 : 0814432042 ISBN 13 : 9780814432044

Editeur : AMACOM, 2013

Synopsis

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.

A propos du livre

À propos de l'auteur

CHIP R. BELL is the founder of The Chip Bell Group and author of many popular books including Wired and Dangerous. His work has been featured in The Wall Street Journal, Fortune, USA Today, Fast Company, Business Week and other major media.

Détails de l'édition

• Éditeur: AMACOM
• Date d'édition: 2013
• Langue: anglais
• ISBN 10: 0814432042
• ISBN 13: 9780814432044
• Reliure: Broché
• Illustrateur: Bush John
• Numéro d'édition: 3
• Nombre de pages: 256
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible