I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps - Couverture rigide

Ebenstein, Donny

 
9780814432198: I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps
Couverture rigide
ISBN 10 : 0814432190 ISBN 13 : 9780814432198
Editeur : AMACOM, 2013

Synopsis

If you’ve ever tried negotiating through an unresolved conflict with a boss, colleague, employee, or client, then you know that it’s easier to sell ice to an Eskimo. Whether big or small, conflict eats into productivity and thickens further even the most stubborn of people. In short, conflict makes people feel stuck.Yet the key to conflict resolution is not as complicated as most think. The answer lies in better communication. No, not you learning more persuasive ways to make your point, but rather simply learning to actively listen to the other perspectives. In I Hear You, readers backed up against a wall built by conflict will learn proven techniques for stepping outside one’s point of view and seeing things from other perspectives. They’ll learn how to:• Tell the other person’s story--the cornerstone of real engagement• Look from the outside in and see themselves as others do• Recognize the role systemic factors play--and transform a conflict into a shared challenge• Overcome the defense mechanisms that derail dialogueComplete with sample dialogues that show how this shift in thinking leads to better conversations and greatly improved outcomes, this invaluable resource is the secret to changing opposition into understanding and mere talk into real trust.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Donny Ebenstein is an international expert in negotiation, communication, and conflict resolution. Beginning in 1996, Donny worked in the Middle East. During that time he co-founded the Jerusalem Mediation Institute, one of the first mediation centers in Israel. Donny's work in the Middle East included training for the Israel Defense Forces on how to collaborate more effectively on joint patrols with their Palestinian counterparts, and joint workshops for Israeli and Palestinian Border Crossing Staff on skills for resolving conflict. In 2000, Donny formed Ebenstein Consulting Incorporated to serve clients in negotiation, communication and conflict resolution. He has worked with professionals of all levels of seniority, from recent college graduates to partners, directors, and the top levels of management. Donny is a graduate of Harvard Law School and holds a BA in Psychology from the University of Michigan.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
AMACOM
Date d'édition
2013
Langue
anglais
ISBN 10 
0814432190
ISBN 13 
9780814432198
Reliure
Relié
Nombre de pages
288
Coordonnées du fabricant
non disponible
Personne responsable
WordUnited GmbH
distribution@wordunited.com

Theodorstrasse 105
DUSSELDORF
40472
Allemagne