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Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Couverture souple

Evenson, Renee

 
9780814438916: Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Couverture souple
ISBN 10 : 0814438911 ISBN 13 : 9780814438916
Editeur : AMACOM, 2018

Synopsis

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.

If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. 

Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in:

  • Creating positive first impressions
  • Speaking and writing effectively
  • Listening attentively
  • Identifying needs
  • Making customers feel valued
  • Confidently handling customer complaints

Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
AMACOM
Date d'édition
2018
Langue
anglais
ISBN 10 
0814438911
ISBN 13 
9780814438916
Reliure
Broché
Numéro d'édition
3
Nombre de pages
240
Coordonnées du fabricant
non disponible
Personne responsable
Product Safety Manager
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