Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company's Future - Couverture rigide

Hronec, Stephen M.

 
9780814450734: Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company's Future
Couverture rigide
ISBN 10 : 0814450733 ISBN 13 : 9780814450734
Editeur : Amacom, 1993

Synopsis

"Vital Signs" reveals the weaknesses of traditional measurements, such as: complex, abstract ratios that have little direct bearing on the work done; measures that don't tie in to corporate strategies. This text looks at how to find the facts about a company's performance, and explains every step needed to set up and run highly effective measurement systems. "Vital Signs" demonstrates how to make powerful use of often-misused tools and techniques, such as benchmarking, competitor/market analysis, surveys and focus groups. Example from Federal Express, Motorola, Milliken and others illuminate the author's points. With Action Steps at the end of each chapter, "Vital Signs" show readers how to install truly efficient performance measures that: focus on the customer; improve processes; understand and control costs; and encourage and facilitate change.

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Éditeur
Amacom
Date d'édition
1993
Langue
anglais
ISBN 10 
0814450733
ISBN 13 
9780814450734
Reliure
Relié
Nombre de pages
256
Coordonnées du fabricant
non disponible
Personne responsable
non disponible