Articles liés à The Value Network: Integrating the Five Critical Processes...
The Value Network: Integrating the Five Critical Processes That Create Customer Satisfaction - Couverture rigide
Synopsis
It doesn't matter how effeciently a company is run, if it doesn't deliver services or goods that have tangible value to customers. This book establishes a working definition of value, and explains how to create and deliver it through integrating five key processes - marketing, engineering, acquisition, manufacturing and customer service. Using many examples from actual companies, the book shows readers how to: determine what "value" is to any given customer; plan, organize, integrate, measure and improve the five critical value-contributing processes; use cross-functional teams as links in the network; improve information exchange as links by utilizing technology; and reorient activities in terms of value and watch profits grow. Louis De Rose is the author of "Value Selling".
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Résultats de recherche pour The Value Network: Integrating the Five Critical Processes...
Image d'archives
Value Network: Integrating the Five Critical Processes That Create Customer Satisfaction
Edité par
Amacom -, 1994
ISBN 10 : 0814451098
ISBN 13 : 9780814451090
Ancien ou d'occasion
Couverture rigide
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 4 sur 5 étoiles
hardcover. Etat : Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N° de réf. du vendeur 6545-9780814451090
Acheter D'occasion
EUR 12,26
Expédition à EUR 8,32
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
The Value Network
Edité par
AMACOM, 1994
ISBN 10 : 0814451098
ISBN 13 : 9780814451090
Ancien ou d'occasion
Couverture rigide
Vendeur : SZ Global, Toronto, ON, Canada
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Collectible-Very Good. An organization can prosper only by supplying value to its customers. But what in fact constitutes value? Competitive pricing and cost-effective production and distribution are merely parts of a bigger picture, says management consultant Louis De Rose.In this ground-breaking book, De Rose presents a new and more encompassing definition of value: 'the satisfaction of customer requirements at the least total cost of acquisition, ownership, and use.' With step-by-step guidelines and numerous examples from actual companies, he demonstrates how to reassess and restructure your business's core activities in terms of total contribution to customer value.The components of the 'value network' are the five key processes of marketing, engineering, acquisition, manufacturing, and customer service. In effect, most businesses manage them separately - and unwittingly direct their efforts toward internal concerns rather than external results. De Rose's program reverses that profit-draining process: It shows how to create value and add value within each process, while simultaneously integrating them as an interconnected network aimed at the common goal of customer satisfaction.The Value Network will put your organization on the road 'back to basics and forward to fundamentals,' as De Rose explains. Specifically, it will help you understand 'value' as your customers actually perceive it; manage time, information, human resources, and financial capital for value results in all key processes; use cross-functional teams as microcosms of the value network and as organizational models for the network structure; implement value costing (also known as activity-based costing); establish alliances with customers and suppliers that enhance the company's efforts to create and add value.'Managing for value results is a rationale that is continuing and constant,' the author says. 'It is a rationale that provides purpose and objective, regardless of changes in the technical, economic, and competitive environment.' No matter how the business landscape may change, applying the wisdom of The Value Network will put your organization on solid ground for decades to come. N° de réf. du vendeur 9780814451090
Acheter D'occasion
EUR 53,21
Expédition à EUR 34,01
Expédition depuis Canada vers Etats-Unis
Expédition depuis Canada vers Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
Value Network: Integrating the Five Critical Processes That Create Customer Satisfaction
Edité par
Amacom, 1994
ISBN 10 : 0814451098
ISBN 13 : 9780814451090
Ancien ou d'occasion
Couverture rigide
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
hardcover. Etat : Very Good. Value Network: Integrating the Five Critical Processes That Create Customer Satisfaction This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . N° de réf. du vendeur 7719-9780814451090
Acheter D'occasion
EUR 92,11
Expédition à EUR 4,91
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)