The Qfd Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment - Couverture rigide

Arbury, James N.; Etc.

 
9780814451397: The Qfd Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment
Couverture rigide
ISBN 10 : 081445139X ISBN 13 : 9780814451397
Editeur : Amacom, 1993

Synopsis

By really looking at customer needs - then designing across corporate functions - Japanese manufacturers have not only reduced pre-launch time and after-launch tinkering, but also increased customer satisfaction. Now, Quality Function Deployment (QFD) is within the reach of worldwide companies - as this book introduces this dynamic method of improving business performance. The book shows managers and organizations how to tap QFD's powerful problem-solving and decision analysis capabilities, and apply them to every-day business issues. Readers learn how to: use teams to identify and solve problems; compress the time needed to solve problems and introduce new products; capture customers' true perception and convert them into meaningful data; and define quality in terms of customer's needs and wants.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Amacom
Date d'édition
1993
Langue
anglais
ISBN 10 
081445139X
ISBN 13 
9780814451397
Reliure
Relié
Nombre de pages
127
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780527917265: QFD Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment

Edition présentée

ISBN 10 :  0527917265 ISBN 13 :  9780527917265
Editeur : Quality Resources, 1993
Couverture rigide