Best Practices in Customer Service - Couverture souple

Zemke, Ron; Woods, John A.

Couverture souple

ISBN 10 : 0814470289 ISBN 13 : 9780814470282

Editeur : Amacom, 1999

Synopsis

"Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on..."Best Practices in Customer Service" is a one-stop resource designed to help anyone involved in customer service answer these questions and more. With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers: fully understand the connection between excellent customer service and organizational performance; deliver a higher level of customer service at a lower cost; and, develop a customer base that fuels growth and profitability".

A propos du livre

À propos de l'auteur

"RON ZEMKE (Minneapolis, MN) is president of Performance Research Associates and co-author of AMACOM's Knock Your Socks Off Service series. JOHN A. WOODS (Madison, WI) is president of CWL Publishing Enterprises, a business book developer specializing in quality management."

Détails de l'édition

• Éditeur: Amacom
• Date d'édition: 1999
• Langue: anglais
• ISBN 10: 0814470289
• ISBN 13: 9780814470282
• Reliure: Broché
• Nombre de pages: 425
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible