Articles liés à The Real-Time Contact Center: Strategies, Tactics,...

The Real-Time Contact Center: Strategies, Tactics, And Technologies For Building A Profitable Service And Sales Operation - Couverture rigide

Fluss, Donna

 
9780814472569: The Real-Time Contact Center: Strategies, Tactics, And Technologies For Building A Profitable Service And Sales Operation
Couverture rigide
ISBN 10 : 0814472567 ISBN 13 : 9780814472569
Editeur : Amacom, 2005

Synopsis

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Donna Fluss is the Principal of DMG Consulting LLC, specialising in contact centre strategy, operations, and technology for the Forbes Global 2000 and emerging companies. She is a leading CRM visionary and a well-known writer and speaker.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Amacom
Date d'édition
2005
Langue
anglais
ISBN 10 
0814472567
ISBN 13 
9780814472569
Reliure
Relié
Nombre de pages
208
Coordonnées du fabricant
non disponible
Personne responsable
non disponible