The Customer Service Activity Book: 50 Activities For Inspiring Exceptional Service - Couverture souple

Doane, Darryl S.; Sloat, Rose D.

Couverture souple

ISBN 10 : 0814472591 ISBN 13 : 9780814472590

Editeur : Amacom, 2005

Synopsis

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of "sharing the load" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."

A propos du livre

À propos de l?auteur

DARRYL S. DOANE AND ROSE D. SLOAT (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service.

Détails de l'édition

• Éditeur: Amacom
• Date d'édition: 2005
• Langue: anglais
• ISBN 10: 0814472591
• ISBN 13: 9780814472590
• Reliure: Broché
• Nombre de pages: 304
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible