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Customer Service Training 101: Quick And Easy Techniques That Get Great Results - Couverture souple

Evenson, Renee

 
9780814472903: Customer Service Training 101: Quick And Easy Techniques That Get Great Results
Couverture souple
ISBN 10 : 0814472907 ISBN 13 : 9780814472903
Editeur : Amacom, 2005

Synopsis

Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Renee Evenson has worked in the customer service management field for 25 years, including 15 years as a customer service manager at BellSouth Telecommunications, where her duties included staff training and development.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Amacom
Date d'édition
2005
Langue
anglais
ISBN 10 
0814472907
ISBN 13 
9780814472903
Reliure
Broché
Nombre de pages
224
Coordonnées du fabricant
non disponible
Personne responsable
non disponible