78 Important Questions Every Leader Should Ask and Answer - Couverture souple

Clarke-Epstein, Chris

Couverture souple

ISBN 10 : 0814474144 ISBN 13 : 9780814474143

Editeur : Amacom, 2006

Synopsis

This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization.

Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact.

78 Important Questions Every Leader Should Ask and Answer covers a range of common and uncommon situations, including:

• the need to connect employees' efforts to company goals;
• layoffs, business downturns, and mergers;
• personal crises of employees;
• coaching and mentoring sessions;
• and customer retention.

The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of:?customers ("Why do you do business with our competition?"); employees ("What's a recent management decision you didn't understand?"), and even themselves ("What do I want to be remembered for?").

A propos du livre

À propos de l?auteur

Chris Clarke-Epstein (Wausau, WI) is a consultant, seminar leader, and author of several books, including "The Instant Trainer." A noted public speaker, she is past President of the National Speakers Association.

Détails de l'édition

• Éditeur: Amacom
• Date d'édition: 2006
• Langue: anglais
• ISBN 10: 0814474144
• ISBN 13: 9780814474143
• Reliure: Broché
• Nombre de pages: 240
• Coordonnées du fabricant: non disponible
• Personne responsable: gpsr@libri.de; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Allemagne