Great Customer Service on the Telephone - Couverture souple

Anderson, Kristin

Couverture souple

ISBN 10 : 081447795X ISBN 13 : 9780814477953

Editeur : Amacom, 2018

Synopsis

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

In this book, you will be able to double your effectiveness when you learn how to: 

• handle irate customers
• end those "endless" calls
• take meaningful messages
• handle conference calls and transfer calls
• screen calls and ask focused questions
• use the phone during emergencies
• improve your voice effectiveness

With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.

A propos du livre

À propos de l'auteur

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

Détails de l'édition

• Éditeur: Amacom
• Date d'édition: 2018
• Langue: anglais
• ISBN 10: 081447795X
• ISBN 13: 9780814477953
• Reliure: Broché
• Nombre de pages: 112
• Coordonnées du fabricant: Silvia Ruiz Crespo; silviaruizcrespo3@icloud.com; a11.cyberbull@gmail.com; ; Calle otamendi; Madrid; Madrid; 28039; Espagne