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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers - Couverture souple
Synopsis
This humorous sequel to "Delivering Knock Your Socks Off Service" shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. The reader discovers how to: interpret the wants, needs, attitudes and fears implicit in customer questions, and provide real benefits, not just a snappy retort; acquire finesse in negotiating win-win solutions; succeed in those questions that have no easy answers; and allow the customer to feel in control of the situation, even when the customer is wrong.
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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
Edité par
Amacom Books, 1995
ISBN 10 : 0814478840
ISBN 13 : 9780814478844
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.64. N° de réf. du vendeur G0814478840I5N00
Quantité disponible : 1 disponible(s)
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Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
Edité par
AMACOM, 1995
ISBN 10 : 0814478840
ISBN 13 : 9780814478844
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books: West, Reno, NV, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. 1 Edition. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur GRP76408071
Quantité disponible : 2 disponible(s)
Image d'archives
Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
Edité par
AMACOM, 1995
ISBN 10 : 0814478840
ISBN 13 : 9780814478844
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. 1 Edition. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 18231253-6
Quantité disponible : 1 disponible(s)
Image d'archives
Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
Edité par
AMACOM, 1995
ISBN 10 : 0814478840
ISBN 13 : 9780814478844
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. 1 Edition. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur GRP76408071
Quantité disponible : 3 disponible(s)
Image d'archives
Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
Edité par
AMACOM, 1995
ISBN 10 : 0814478840
ISBN 13 : 9780814478844
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. 1 Edition. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur GRP76408072
Quantité disponible : 1 disponible(s)
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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780814478844
Quantité disponible : 1 disponible(s)
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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780814478844
Quantité disponible : 1 disponible(s)
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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
Edité par
American Management Association, 1995
ISBN 10 : 0814478840
ISBN 13 : 9780814478844
Neuf
Couverture souple
Vendeur : Biblios, Frankfurt am main, HESSE, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. pp. 176. N° de réf. du vendeur 182198470
Quantité disponible : 1 disponible(s)
Image d'archives
Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
Edité par
American Management Association, 1995
ISBN 10 : 0814478840
ISBN 13 : 9780814478844
Neuf
Couverture souple
Vendeur : Books Puddle, New York, NY, Etats-Unis
Évaluation du vendeur 4 sur 5 étoiles
Etat : New. pp. 176. N° de réf. du vendeur 262198476
Quantité disponible : 1 disponible(s)
Image d'archives
Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
Edité par
American Management Association, 1995
ISBN 10 : 0814478840
ISBN 13 : 9780814478844
Neuf
Couverture souple
Vendeur : Majestic Books, Hounslow, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. pp. 176. N° de réf. du vendeur 5649427
Quantité disponible : 1 disponible(s)