Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers - Couverture souple

Anderson, Kristin J.; Zemke, Ron

 
9780814478844: Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers
Couverture souple
ISBN 10 : 0814478840 ISBN 13 : 9780814478844
Editeur : Amacom, 1995

Synopsis

This humorous sequel to "Delivering Knock Your Socks Off Service" shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. The reader discovers how to: interpret the wants, needs, attitudes and fears implicit in customer questions, and provide real benefits, not just a snappy retort; acquire finesse in negotiating win-win solutions; succeed in those questions that have no easy answers; and allow the customer to feel in control of the situation, even when the customer is wrong.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Amacom
Date d'édition
1995
Langue
anglais
ISBN 10 
0814478840
ISBN 13 
9780814478844
Reliure
Broché
Illustrateur
Bush John
Nombre de pages
176
Coordonnées du fabricant
non disponible
Personne responsable
non disponible