Articles liés à Coaching Knock Your Socks Off Service

Coaching Knock Your Socks Off Service - Couverture souple

Zemke, Ron

 
9780814479353: Coaching Knock Your Socks Off Service
Couverture souple
ISBN 10 : 0814479359 ISBN 13 : 9780814479353
Editeur : Amacom, 2018

Synopsis

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:

  • help frontline employees hone their skills,
  • maintain the motivation to perform,
  • and meet new situations head-on.

The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.

You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Amacom
Date d'édition
2018
Langue
anglais
ISBN 10 
0814479359
ISBN 13 
9780814479353
Reliure
Broché
Nombre de pages
174
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

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