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Why Didn't I Say That?!: What to Say and How to Say It in Tough Situations on the Job - Couverture souple

Weiss, Donald H.

 
9780814479377: Why Didn't I Say That?!: What to Say and How to Say It in Tough Situations on the Job

Synopsis

Provides managers with real-life situations, sample dialogues and practical tips on how to say the right thing to employees at just the right time. The scripts cover performance appraisals, coaching shy employees, dealing with hostile employees, taking corrective action and many other tough situations on the job.

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