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Are You Being Served?: New Tools for Measuring Service Delivery - Couverture souple

 
9780821371855: Are You Being Served?: New Tools for Measuring Service Delivery
Couverture souple
ISBN 10 : 0821371851 ISBN 13 : 9780821371855
Editeur : World Bank Publications, 2007

Synopsis

This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
World Bank Publications
Date d'édition
2007
Langue
anglais
ISBN 10 
0821371851
ISBN 13 
9780821371855
Reliure
Broché
Nombre de pages
340
Éditeur
Amin Samia, Das Jishnu, Goldstein Markus
Coordonnées du fabricant
non disponible
Personne responsable
GPSR Kontakt
gpsr@libri.de

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