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Heritage Visitor Attractions: An Operations Management Perspective - Couverture souple

Leask, Anna; Yeoman, Ian

 
9780826460615: Heritage Visitor Attractions: An Operations Management Perspective

Synopsis

Examines Heritage Visitor Attractions from an operations management perspective. This book begins by defining the characteristics of HVAs and the principles of operations management and deals with the design of HVAs. It looks at their quality and improvement, examining capacity management.

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