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The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers - Couverture souple

Laughlin, Sara; Wilson, Ray W

 
9780838909522: The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

Synopsis

In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.

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