Putting Service into Library Staff Training: A Patron-Centered Guide - Couverture souple

American Library Association

 
9780838934371: Putting Service into Library Staff Training: A Patron-Centered Guide

Synopsis

This guide should help library managers at all levels help their staff in caring for library patrons. The work offers suggestions on attracting, hiring, training, supervising and evaluating staff who combine proficiency in their specific jobs with sensitivity to patron needs.

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