Synopsis
Maximising performance in insurance operations is a practical guide to managing successful change programmes within the insurance industry. The authors present a structured programme tailored to the unique problems of the insurance industry showing organisations how to maximise their potential with a minimum of risk. Key questions such as 'What needs to change?' and 'How much change is required?' are addressed and numerous examples drawn from the authors' own unrivalled experience in the field demonstrate how managers can respond effectively to the challenge of change.
This book will be essential reading for anyone involved in insurance or financial services and will be particularly useful for chief executives, operations directors and those in a line management role who have been charged with responsibility for securing major benefits within their specific areas.
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Présentation de l'éditeur
Never before have so many critical issues emerged in the boardroom. Never before have top management had to design and implement so many complex projects - such as the millennium bug, merger and integration - within such a short time frame. Maximising Performance in Insurance Operations gives you the tools you need to respond in practical and effective ways to these new challenges.
The book describes the factors that must be managed and provides guidance on the best way to structure a practical approach to solving problems. The authors examine the issues that cause change and the critical management tools required to deliver positive results. They discuss how to ensure that the results can be sustained into the future.
Managers at all levels must adapt to new demands that require superb project management skills and excellent day to day general management qualities. Maximising Performance in Insurance Operations provides a hands-on guide to delivering operational excellence when faced with complex challenges.
Features
Biographie de l'auteur
Julia Prichard is a principal consultant in the insurance practice of KPMG Consulting in London with a leading role in process management. Julia has operated at senior level for a wide range of large international organisations spanning financial services, manufacturing, health and media in the UK, Europe and North America.
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