Articles liés à Electronic Bill Presentment and Payment

Electronic Bill Presentment and Payment - Couverture rigide

Livre 2 sur 2: Advanced and Emerging Communications Technologies

Terplan, Kornel

 
9780849314520: Electronic Bill Presentment and Payment
Couverture rigide
ISBN 10 : 0849314526 ISBN 13 : 9780849314520
Editeur : CRC Press, 2019

Synopsis

Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic billing enables service providers to combine billing with advanced customer care and improved customer relationship management.

Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The author defines basic business models, such as biller direct and various consolidator model options, allocates the right tools to each of the models, and differentiates between the needs of principal industries. The text describes how to build and implement value added capabilities such as personalization, up-selling, online dispute management, and better control of the accounts payable and receivable process can significantly improve customer care and customer relationship management on behalf of service providers.

About the Author:
Kornel Terplan is a telecommunication expert with more than 30 years of highly successful multi-national consulting experience. He has provided consulting, training, and product development services to over 75 national and international corporations on four continents. He has served on the editorial board for over 140 articles, 22 books, and 115 papers. Dr. Terplan has designed five network management related courses and conducted over 80 seminar presentations in 15 countries.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Terplan, Kornel

À propos de la quatrième de couverture

Companies are turning to electronic bill presentment and payment (EBPP) to reduce costs associated with paper-based billing processes and to streamline payment response time. Meanwhile, given the mass appeal of the Internet, customers have adopted EBPP for the convenience of online reviewing and payment. Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The text explains how to use it to save time and money for service providers and customers, and implement value-added capabilities that can help improve customer care and customer relationship management on behalf of service providers.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CRC Press
Date d'édition
2019
Langue
anglais
ISBN 10 
0849314526
ISBN 13 
9780849314520
Reliure
Relié
Nombre de pages
256
Coordonnées du fabricant
CRC Press
https://www.routledge-ny.com

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