PROBLEM PEOPLE- HOW MANAGE THE - Couverture souple

HONEY

 
9780852924952: PROBLEM PEOPLE- HOW MANAGE THE

Synopsis

This book gives advice on how to respond to 50 different types of behaviour which can make people's lives sheer misery. The problems are listed alphabetically from the abdicator to the worrier and include the bureaucratic, the flippant, the kowtower, the manipulator, the sarcastic, the vague. For each problem type the author offers four alternative responses: do nothing; alter our perceptions; turn to advantage a problem personality; change the situation. The stimulating techniques he sets out can help everyone to cope with difficult colleagues, subordinates or superiors.

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Autres éditions populaires du même titre

9780852928882: Problem People

Edition présentée

ISBN 10 :  0852928882 ISBN 13 :  9780852928882
Editeur : Chartered Institute of Personnel..., 2002
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