Total Quality: Success Through People - Couverture souple

Collard, Ron

Couverture souple

ISBN 10 : 0852925115 ISBN 13 : 9780852925119

Editeur : Chartered Institute of Personnel & Development, 1993

Synopsis

It is the human factor which is most crucial in focusing the whole organisation on quality and meeting customer needs. Ron Collard provides detailed practical guidance on planning, establishing, maintaining and constantly improving a system of total quality management. Since occasional setbacks are inevitable, a major new chapter in this second edition explains how employers can overcome obstacles and maintain the momentum. Quality initiatives demand training, an understanding of statistical techniques and total management commitment, yet there can be no better way to tap the almost unlimited potential of the workforce.

Détails de l'édition

• Éditeur: Chartered Institute of Personnel & Development
• Date d'édition: 1993
• Langue: anglais
• ISBN 10: 0852925115
• ISBN 13: 9780852925119
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 210
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible