The Disciplinary Interview - Couverture souple

Fowler, Alan

Couverture souple

ISBN 10 : 0852926359 ISBN 13 : 9780852926352

Editeur : Chartered Institute of Personnel & Development, 1996

Synopsis

Progressive training programmes not only equip managers with basic skills and competencies, but deploy innovative, wide-ranging learning strategies to ensure continuous development. Specifically designed as flexible support material, "Training Extras" provides a simple framework to structure learning. This comprehensive series covers all the crucial skill areas for the first-time manager or supervisor, providing: the key issues in an easy-to-read style; diagrams, models and charts for clarity and quick reference; helpful starting points to build confidence and encourage "hands-on" practice; practical advice and tips based on real-life management issues and examples. The books should be useful as a quick reference update for busy practitioners and provide suitable study material up S/NVQ Level 4. This title should ensure that readers adopt the correct procedures, conduct productive interviews, and manage the outcome with confidence. It offers step-by-step guidance on the whole process, including: understanding the legal implications; investigating the facts; presenting the management case; probing the employee's case; probing the employer's case; diffusing conflict through skilful listening and questioning; distinguishing between conduct and competence; and weighing up the alternatives - dismissing or dropping the case, disciplining and improving performance through counselling and training. The price is for a minimum order of three books from the series, firm sale.

Détails de l'édition

• Éditeur: Chartered Institute of Personnel & Development
• Date d'édition: 1996
• Langue: anglais
• ISBN 10: 0852926359
• ISBN 13: 9780852926352
• Reliure: Broché
• Nombre de pages: 48
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible