Telephone Skills - Couverture souple

Forsyth, Patrick

Couverture souple

ISBN 10 : 0852928653 ISBN 13 : 9780852928653

Editeur : Chartered Institute of Personnel & Development, 2000

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"Telephone Skills" sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. It provides practical guidance on: taking calls - initial impressions, projecting the right personal and corporate image; making calls - deciding what you want to achieve, establishing rapport and getting your message across; using your voice, intonation and language to best effect; listening attentively and knowing when to take the initiative; diffusing anger and winning over difficult callers; exceeding customer expectations and leaving a lasting impression.

Les informations fournies dans la section � Synopsis � peuvent faire r�f�rence � une autre �dition de ce titre.

�diteur: Chartered Institute of Personnel & Development
Date d'�dition: 2000
Langue: anglais
ISBN 10: 0852928653
ISBN 13: 9780852928653
Reliure: Broch�
Nombre de pages: 96
Coordonn�es du fabricant: non disponible
Personne responsable: non disponible

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ISBN 10 : 085292674X ISBN 13 : 9780852926741
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Telephone Skills (UK PROFESSIONAL BUSINESS Management / Business)

Forsyth, Patrick B.

Edit� par McGraw Hill / Europe, Middle East & Africa, 1997

ISBN 10 : 0852928653 ISBN 13 : 9780852928653

Ancien ou d'occasion Couverture souple

Vendeur : WeBuyBooks, Rossendale, LANCS, Royaume-Uni

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Etat : Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N� de r�f. du vendeur rev4442861053

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Telephone Skills (UK PROFESSIONAL BUSINESS Management / Business)

Forsyth, Patrick B.

Edit� par Chartered Institute of Personnel & Development

ISBN 10 : 0852928653 ISBN 13 : 9780852928653

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Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni

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Paperback. Etat : Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. N� de r�f. du vendeur GOR002184995

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Telephone Skills (UK PROFESSIONAL BUSINESS Management / Business)

Forsyth, Patrick B.

Edit� par Chartered Institute of Personnel & Development

ISBN 10 : 0852928653 ISBN 13 : 9780852928653

Ancien ou d'occasion Paperback

Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni

�valuation du vendeur 5 sur 5 �toiles

Paperback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N� de r�f. du vendeur GOR000885872

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EUR 3,61

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Telephone Skills

Forsyth, Patrick

Edit� par Chartered Institute of Personnel & Development, 2000

ISBN 10 : 0852928653 ISBN 13 : 9780852928653

Ancien ou d'occasion Couverture souple

Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni

�valuation du vendeur 5 sur 5 �toiles

Etat : Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N� de r�f. du vendeur 49786630-20

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Telephone Skills

Patrick Forsyth

Edit� par Institute of Personnel and Development, London, 1997

ISBN 10 : 0852928653 ISBN 13 : 9780852928653

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Vendeur : J J Basset Books, bassettbooks, bookfarm.co.uk, Peter Tavy, Royaume-Uni

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Glossy Card. Etat : Near Fine (NEAR NEW). No Jacket. Curve (illustrateur). Blue pen mark on cover.This book is part of a large purchase from a Public Sector Library and except where mentioned are for the most part LIKE NEW! MOSTLY the ONLY flaws are the blacked out (they insisted) Library stamps which show many of them to be UNUSED! FEEL FREE TO E-MAIL FOR PHOTOGRAPHS AND FURTHER DETAILS. FROM A DEALER WHO TELLS YOU WHO THEY ARE AND WHAT THEIR TELEPHONE AND ADDRESS CONTACT DETAILS ARE! Size: 8vo - over 7�" - 9�". EX PUBLIC SECTOR LIBRARY BLACK. N� de r�f. du vendeur 33333334611

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