How to Listen So That People Talk - Couverture souple

Hartley, Mary

Couverture souple

ISBN 10 : 0859699692 ISBN 13 : 9780859699693

Editeur : SPCK, 2006

Synopsis

People often assume that listening is easy, yet, it's the least understood communication skill, as well as the most used. We spend 9 per cent of our time writing, 16 per cent reading, 35 per cent talking and 40 per cent listening, yet many of us make little effort to learn or develop listening skills. Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others' communication techniques and rules; difference between hearing and listening; establishing rapport and setting boundaries; body language; how to respond, with and without words; taking risks and expressing feelings; and giving feedback.

A propos du livre

À propos de l'auteur

Mary Hartley is a successful and well established author with several Sheldon Press books to her credit including, most recently, The Assertiveness Handbook. She can call on a range of experience in support of her writing, particularly in personal development issues.

Détails de l'édition

• Éditeur: SPCK
• Date d'édition: 2006
• Langue: anglais
• ISBN 10: 0859699692
• ISBN 13: 9780859699693
• Reliure: Broché
• Nombre de pages: 128
• Coordonnées du fabricant: non disponible
• Personne responsable: eucomply OÜ; hello@eucompliancepartner.com; ; Pärnu mnt 139b-14; Tallinn; 11317; Estonie