Articles liés à The Mediator's Handbook

The Mediator's Handbook - Couverture souple

Beer PhD, Dr. Jennifer E.; Packard, Caroline C.

 
9780865717220: The Mediator's Handbook
Couverture souple
ISBN 10 : 0865717222 ISBN 13 : 9780865717220
Editeur : New Society Publishers, 2012

Synopsis

Resolve workplace and community conflicts with proven mediation frameworks that achieve 85% success rates. Professional mediators reveal step-by-step processes used in thousands of successful mediations, from family disputes to corporate negotiations, with complete guidance for both new and experienced practitioners.

Why Professional Mediation Skills Are Essential:

Litigation costs average $50,000-200,000 per workplace dispute. Mediation resolves 85% of conflicts at under $5,000 while preserving relationships and preventing recurring issues.

What You'll Master:

  • Five-phase mediation process - systematic approach that works across all conflict types
  • Advanced communication techniques - defuse emotion and focus on underlying interests
  • Multi-party dispute strategies - manage complex organizational and family conflicts
  • Cultural competency methods - navigate diverse community mediation successfully
  • Professional development pathways - certification requirements and career advancement

Real-World Applications:

Used by Fortune 500 companies, family courts, and community organizations worldwide. Practitioners report 90%+ client satisfaction and 65% reduction in recurring conflicts.

Master the skills that turn adversaries into allies. Essential for HR professionals, managers, community leaders, and anyone who deals with conflict.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos des auteurs

Dr. Jennifer E. Beer, PhD, combines mediation experience with her cultural anthropology background to lead courses and workshops in mediation, conflict resolution, and cross-cultural communication. She regularly teaches a negotiation course at Wharton (University of Pennsylvania). Author of the Mediator's Handbook and of Peacemaking in Your Neighborhood, she has mediated conflicts and facilitated meetings for communities and organizations for 30 years.

Caroline C. Packard, JD, is an organizational change and conflict response specialist and mediator with 30 years' experience in the field. Caroline provides mediation and conflict-resolution services and training to organizations, families, and family businesses. She lives in the United States



Eileen Stief developed the mediation process and principles documented in The Mediator's Handbook, and trained a generation of mediators to work with community, multi-party, and environmental disputes. Now retired, she led the Friends Conflict Resolution Program's experiment in community dispute settlement and later specialized in environmental mediation.



Elizabeth Elwood Gates provided the delightful cartoon illustrations in honor of her aunt, Ann Richan, who was a passionate champion of community mediation.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
New Society Publishers
Date d'édition
2012
Langue
anglais
ISBN 10 
0865717222
ISBN 13 
9780865717220
Reliure
Broché
Illustrateur
Gates Elizabeth Elwood
Nombre de pages
208
Coordonnées du fabricant
non disponible
Personne responsable
non disponible