The Mediator's Handbook - Couverture souple

Beer PhD, Dr. Jennifer E.; Packard, Caroline C.

Couverture souple

ISBN 10 : 0865717222 ISBN 13 : 9780865717220

Editeur : New Society Publishers, 2012

Synopsis

The classic resource for effective mediation - now fully updated and expanded

The popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict.

Starting with a new chapter on assessing conflict and bringing people to the table, it explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution-deciding on topics, reviewing options, and testing agreements. The "Toolbox" section then details the concepts and skills a mediator needs in order to:

• Understand the Conflict
• Support the people
• Facilitate the process
• Guide decision-making.

The Mediator's Handbook's emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices.

Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees or teams.

Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals.

A propos du livre

À propos des auteurs

Dr. Jennifer E. Beer, PhD, combines mediation experience with her cultural anthropology background to lead courses and workshops in mediation, conflict resolution, and cross-cultural communication. She regularly teaches a negotiation course at Wharton (University of Pennsylvania). Author of the Mediator's Handbook and of Peacemaking in Your Neighborhood, she has mediated conflicts and facilitated meetings for communities and organizations for 30 years.

Caroline C. Packard, JD, is an organizational change and conflict response specialist and mediator with 30 years' experience in the field. Caroline provides mediation and conflict-resolution services and training to organizations, families, and family businesses. She lives in the United States

Eileen Stief developed the mediation process and principles documented in The Mediator's Handbook, and trained a generation of mediators to work with community, multi-party, and environmental disputes. Now retired, she led the Friends Conflict Resolution Program's experiment in community dispute settlement and later specialized in environmental mediation.

Elizabeth Elwood Gates provided the delightful cartoon illustrations in honor of her aunt, Ann Richan, who was a passionate champion of community mediation.

Détails de l'édition

• Éditeur: New Society Publishers
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 0865717222
• ISBN 13: 9780865717220
• Reliure: Broché
• Illustrateur: Gates Elizabeth Elwood
• Nombre de pages: 208
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible