Managing for Service Effectiveness in Social Welfare Organizations - Couverture souple

Patti, Rino J; Rapp, Charles A; Poertner, John

Couverture souple

ISBN 10 : 0866568239 ISBN 13 : 9780866568234

Editeur : Routledge, 1988

Synopsis

This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social welfare management is delivering high quality, effective services to clients. Collectively, the book's esteemed contributors have clearly presented a model of administration founded on concepts and strategies for connecting managerial action with service effectiveness. The sections of the book correspond to the core functions and tasks in an effective approach to management, including measuring performance, program and organizational design, managing people, managing information, managing environmental relations, and the ethics of managing for effectiveness.

A propos du livre

À propos de l?auteur

Rino J Patti, Charles A Rapp, John Poertner

Détails de l'édition

• Éditeur: Routledge
• Date d'édition: 1988
• Langue: anglais
• ISBN 10: 0866568239
• ISBN 13: 9780866568234
• Reliure: Broché
• Nombre de pages: 306
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible