Linking Customer and Employee Satisfaction to the Bottom Line: A Comprehensive Guide to Establishing the Impact of Customer and Employee Satisfaction on Critical Business Outcomes - Couverture rigide

Allen, Derek R.; Wilburn, Morris

 
9780873895019: Linking Customer and Employee Satisfaction to the Bottom Line: A Comprehensive Guide to Establishing the Impact of Customer and Employee Satisfaction on Critical Business Outcomes

Synopsis

Book by Allen Derek R Wilburn Morris

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