Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen! - Couverture souple

Doane, Darryl S.; Sloat, Rose D.

 
9780874256147: Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen!
Couverture souple
ISBN 10 : 0874256143 ISBN 13 : 9780874256147
Editeur : H R D Press, 2015

Synopsis

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
H R D Press
Date d'édition
2015
Langue
anglais
ISBN 10 
0874256143
ISBN 13 
9780874256147
Reliure
Broché
Nombre de pages
126
Coordonnées du fabricant
non disponible
Personne responsable
non disponible