Client Relationship Management: How to Turn Client Relationships into a Competitive Advantage - Couverture souple

Po-Chedley, David A.

 
9780874256376: Client Relationship Management: How to Turn Client Relationships into a Competitive Advantage
Couverture souple
ISBN 10 : 0874256372 ISBN 13 : 9780874256376
Editeur : H R D Press, 2015

Synopsis

This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The book delivers a wealth of advice from the “real world”; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The book delivers a wealth of advice from the “real world”; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
H R D Press
Date d'édition
2015
Langue
anglais
ISBN 10 
0874256372
ISBN 13 
9780874256376
Reliure
Broché
Nombre de pages
198
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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