This work presents a strategic concept aimed at enabling managers to understand and anticipate where the value in their business is headed. It identifies a dramatic shift in the business landscape in which new aggressive and successful companies have taken on the established giants - not with new products or innovative technology but with superior business designs. These companies anticipate customer needs and align their business designs - how they select customers, differentiate their offerings, configure their resources, create utilities and go to market - to meet the customer's highest priorities and take revenue and market value from a previously dominant competitor.
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La valeur d'une entreprise aujourd'hui n'est plus issue de sa capacité à concevoir des produits innovants mais de sa faculté d'anticiper les évolutions des désirs des consommateurs. Pour réussir à capter au mieux ces attentes, l'ensemble de l'organisation et du fonctionnement de l'entreprise doit être modifié. Comment ? et selon quels critères ? Voici deux des questions auxquelles ce livre répond. -- Idées clés, par Business Digest
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