The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business – Winning Through Radical Transformation and Total Organizational Commitment - Couverture souple

Albrecht, Karl

 
9780887306396: The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business – Winning Through Radical Transformation and Total Organizational Commitment
Couverture souple
ISBN 10 : 088730639X ISBN 13 : 9780887306396
Editeur : Harper Business, 1993

Synopsis

Total Commitment to the Customer:
The Only Way to Succeed in the Supercompetitive 1990s

In The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business:
  • Finding the "Invisible Truth" about your customer
  • Creating new, long-term rules for the Game
  • Winning the hearts, minds, and hands of your people
  • Making all systems, policies, and procedures customer-friendly
  • Keeping score and leading the way

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Karl Albrecht is the pint-size, curly-haired creative visionary behind the quirky and inspirational lifestyle brand Mr. Kate. In 2009, Albrecht founded the company with the goal of inspiring others to discover their own unique sense of style and has since grown the brand to a global audience of millions of dedicated viewers and consumers.

À propos de la quatrième de couverture

Total Commitment to the Customer:
The Only Way to Succeed in the Supercompetitive 1990s

In The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business:
  • Finding the "Invisible Truth" about your customer
  • Creating new, long-term rules for the Game
  • Winning the hearts, minds, and hands of your people
  • Making all systems, policies, and procedures customer-friendly
  • Keeping score and leading the way

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Harper Business
Date d'édition
1993
Langue
anglais
ISBN 10 
088730639X
ISBN 13 
9780887306396
Reliure
Broché
Nombre de pages
256
Coordonnées du fabricant
non disponible
Personne responsable
HarperCollins Publishers Ireland
enquiries@harpercollins.ie

Mayor Street Upper 39/40
Dublin
D01 C9W8
Irlande

Autres éditions populaires du même titre

9780887305412: The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business

Edition présentée

ISBN 10 :  0887305415 ISBN 13 :  9780887305412
Editeur : Harpercollins, 1992
Couverture rigide