Stop Paddling & Start Rocking the Boat: Business Lessons from the School of Hard Knocks - Couverture rigide

Pritchett, Lou

Couverture rigide

ISBN 10 : 0887307310 ISBN 13 : 9780887307317

Editeur : Harpercollins, 1995

Synopsis

Book by Pritchett Lou

A propos du livre

Présentation de l'éditeur :

In 1987, Lou Pritchett, the vice president of sales at Procter & Gamble, had a radical idea. He phoned Sam Walton and invited the visionary chairman of Wal-Mart on a two-day canoe trip. There on the South Fork River in Arkansas, Lou made Sam and offer no profit-minded person could refuse: the chance to forge a partnership between the two colossal firms.This now legendary trip marks the culmination of a lifetime devoted to building customer relationships. Sam wrote Lou, "Thank you for what you have personally done to bring our two companies together and develop a relationship that I think will be outstanding and beneficial to both of us for a long time to come. You are a real friend."

Biographie de l'auteur :

Lou Pritchett?s BeliefsWinning companies can create and sustain genuine love affairs with suppliers, customers, and employees.The object of customer/supplier partnering is to form and maintain a mutually productive relationship in which the needs of both parties are met.Leading companies make room for dreamers and poets because an idea is a thousand times more powerful than a fact.Only when trust and cooperation replace doubt and confrontation can costs be reduced throughout the total system.Top-performing companies choose first to understand, then to meet, and then to exceed customer expectations.

À propos de cette édition

• Éditeur: Harpercollins
• Date d'édition: 1995
• ISBN 10: 0887307310
• ISBN 13: 9780887307317
• Reliure: Relié