Customer Service over the Phone - Couverture souple

Coscia, Stephen

Couverture souple

ISBN 10 : 0936648414 ISBN 13 : 9780936648415

Editeur : Flatiron Pub, 1992

Synopsis

Book by Coscia Stephen

A propos du livre

Présentation de l'éditeur

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.

Biographie de l'auteur

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

Détails de l'édition

• Éditeur: Flatiron Pub
• Date d'édition: 1992
• Langue: anglais
• ISBN 10: 0936648414
• ISBN 13: 9780936648415
• Reliure: Broché
• Coordonnées du fabricant: non disponible
• Personne responsable: WordUnited GmbH; distribution@wordunited.com; ; Theodorstrasse 105; DUSSELDORF; 40472; Allemagne