Performance Measuring in Service Businesses - Couverture souple

Fitzgerald, L.; Johnston, R.; Brignall, S.

 
9780948036781: Performance Measuring in Service Businesses

Synopsis

This book aims to help service managers to develop appropriate measures of business performance to support the creation of a sustainable competitive advantage. Persons either practising or studying management in service organisations who are looking to develop effective measurement systems to monitor and control business performance will benefit from this book.

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